I needed 4 retirement awards at sort notice and found Crown Awards online. While I was looking around, the chat person came on and assisted me with picking out awards. Immediately she had a sales rep phone me to take my order. Within 30 minutes, I received an email from the engraving department with instructions on how to designate the desired engraving. 1 hour after finding the website, my order was complete. The product arrived in 6 days and the crystal awards are absolutely beautiful and the engraving all correct.