Alyx F.

Hi Alyx,

We're sorry to hear about your experience and understand that a membership with us is not for everyone. We find that those who shop online frequently tend to get the most value out of our service. However, I'd be happy to explain the terms you agreed to at sign up.

Since we are a subscription-based online shopping site, we offer new members a 7-day free trial so they can check out our site and determine whether or not it'd benefit their lifestyle. If new members decide they'd like to continue using our site past their trial, they agree to pay the membership fee moving forward at sign up. Should you decide not to continue your membership, your account must be cancelled within your trial period to avoid the monthly membership fee. This information is stated on the sign up page, directly above where users enter their credit card information. It is also in our terms of use, which must be agreed to before successfully completing the sign up process. Furthermore, the terms are reiterated in the welcome email each new member receives after signing up with us.

If you have any other questions regarding our fees or how our site works, we'd love to assist you with further information. Please contact help@freeshipping.com if this is the case. Thank you!

Sincerely,

The FreeShipping.com Team