I ordered a large mirror and when I received it, it had been shattered (I am guessing during the shipping process). The piece was beyond beautiful but I was unable to use it in its' current shape. I contacted customer service and spoke to a representative named Cindy P. She was amazing! She assisted me with replacing the piece and did so quickly. The entire call, start to finish, maybe lasted 10 minutes! I am thoroughly impressed with this company and with this customer representative. Thank you, thank you, thank you! I will be shopping with them again.