Unarguably the WORST automated 'customer service' line/system I have ever encountered. Spent over an hour and many many phone calls trying to get my questions answered about a lost package that I later found somewhere near my apartment, completely torn into. (All this after the USPS texted me to say it was 'delivered successfully'). The 'damaged package' option didn't even lead to any more help or information! Never was connected to an actual human, even after my TENTH phonecall and attempt to navigate this horrible system. I'm furious and hate that I have to deal with this embarrassment of a system. Unfortunately, I'll have to continue doing business with them when companies I order from have delivery contracts.