Alyssa K.

If I could give them zero stars then I would. I was buying an online Spanish book and the one I thought I was buying was identical to the one my teacher offered in class. When I finally received my account code in the email about 3 weeks later, it turned out that the code didn't work. I sent it back and requested a refund and they told me that they wouldn't refund my money because I scratched off the silver bar in order to see what my account number was. However, I tried to explain to them that I can't see if the account works until I scratch off the bar to see my code, but they refuse to send me another one that works or refund me. So now I'm out $50 and have to buy another book anyways. Their customer service is horrible and it's hard to actually talk to someone about what your problems are with your order.