Alyssa H.

I ordered my son a Halloween Costume that was hard to find elsewhere, on 9/14/18. The site said they were reaching peak times for Halloween so delivery may make up to 12 days I believe. 9/24 rolled around and I had not received pkg. I started getting a little nervous as I didn't research the website before ordering. When I DID, I saw tons of negative reviews about how many people never received their package and that the site was a scam. I called the company to check on my order. There was no answering service or human, just told you to leave a VM which reviews said would never be returned. I looked in my email for a confirmation email and was surprised that had never received one. Luckily I had screenshot the website confirmation after I initially placed my order, which included the order #. I found an email requesting my order status and included my order confirmation # (from my screenshot; again, no confirmation email received). They got back with me within 24h (sooner actually) and gave me a tracking number to check. I was able to get Text alerts telling me where my package was. I received my package this afternoon, which we are very pleased with!