Alyssa B.

The original order was filled quickly, so if they send you the correct product, then they are great. Sadly, myself and other customers have been swindled by a company that has zero customer service (try it for yourself - their customer service line is simply a voicemail. No hope of getting anyone in person).

They sent me the wrong sized ring - multiple phone calls and emails later, no response. Fortunately I had read one previous bad review (describing the exact situation that happened to me, ironically), and decided to try them out with a cheap ring instead of an expensive one. All the other reviews were great, so I thought I'd give them a chance.

Even though it was their fault, I hadn't heard back from customer service so I went ahead and returned the ring, including a check with the fee for returns. I have yet to hear anything about getting my ring back (they promise on the website a 48 hour turnaround). Unfortunately I doubt I'll ever hear anything from them again - their website says that when you return a ring to, "make sure you get tracking!" - I'm guessing that's because they want to claim the ring was 'lost' in the mail. I didn't think about this until after I had already sent the ring, unfortunately.

Frustrated, I wrote a bad review about them. Shortly after, I received an email from the website saying that Just Men's Rings was disputing the review and wanted it removed. I wish this company spent a fraction of the time helping their customers as they do trying to scrub the web of their bad reviews. Always beware of a company that always has perfect reviews - even the best companies have a couple negative comments!

If you are interested in this company, PLEASE proceed with caution - and don't buy anything expensive!