always s.

I made a purchase from Into the Bedroom, also known as The Sleep Shirt, which I returned, for store credit. I used that credit once, and then returned that item again, expecting to receive my store credit back. However, I was told that I could not use my store credit "more than once." This is the equivalent of stealing the consumer's money, as this was not stated anywhere in their policies.

They then proceeded to tell me that because my purchase amount in total was over a certain amount, that the would not refund the amount in excess of that amount... because, they feel like doing that.

After spending considerable amount of days- almost a month conversing with them via email about all of these extremely upsetting and unusual 'policies' I returned the items; however, because I returned it a few days past the date in another one of their policies, they will not refund ANY of my money.

Prior to this incident, I purchased three flannel nightshirts which I love, except that they shrink significantly in the wash. They charge designer prices but do not prewash their fabrics... extremely impractical that a mother of any family would be able to ensure that their sleepwear never ends up in the dryer. I'm sure not preshrinking their fabrics increases their profit margins, at the expense of the customer. When I asked them about this, instead of taking responsibility or stating that they are working to address the issue, they dismissively stated that other 'designers' don't pre-shrink their fabric either. Why would anyone want to pay for an item that will not remain as it was designed if their husband or child accidentally adds it to the dryer? It is cotton fabric and something one wear each night to bed... not a wedding dress. Their designs are some of the best I've seen, but they need to bring their other aspects of business up to that same standard.

After purchasing 100% cotton sweatshirts, i washed them. Dye from the sweatshirts was apparent in the water, and also an incredible amount of nap came off in the lint trap. I thought this would happen just the first time, or the first few times, but it has continued every time i wash them, hence this review comes some time after ordering. I can't wash them with other clothing, for fear the dye will affect the other clothing. I've asked to return these items but the company would not return or refund. They do not stand behind their products. Do not buy anything from a deceptive company.

UPDATE: It is May 21 of 2020. Due to the issues described above, I got rid of all of the items I ordered except one sweatshirt. Almost two years have passed, and the sweatshirt continues to release its DYE. See pictures.

The company responded as you can see below, trying to confuse you. I bought 4 sweatshirts and they ALL released their dye. The company is trying to mislead you by saying that my order contained items from various manufacturers. All of the sweatshirts I bought from Cotton Mill were made by the same manufacturer, were all different colors, and were in fact the SAME STYLE. Do not buy from a company or anyone who intentionally tries to deceive. I asked for a refund when it became clear that the dye issue was going to persist. They refused to give me my money back.

UPDATE October 21,2020
I noticed that the seller posted a mean-spirited update to their comments to my review, in which they accuse me of using food coloring in the photos. See their response for what it is and... do not buy from this company.