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Alvin A.

  • 1 Review
  • 15 Helpful Votes
  • 0 Thank Yous

Experience: Beauty

Member since November 2015

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1 Review by Alvin

11/9/15
I ordered a bottle of LA ROCHE POSAY ANTHELIOS 60. First, it was delivered via FedEx in a brown box but the product was wrapped in a UPS bubble envelope. Second, the label was placed on the wrong side of the bottle. Third, the QR codes were sliced off of the front and back labels. I sent an email with photographs to The Beauty Place to request that they send me a prepaid return label and with specific instructions to keep all communications written. They left me a voicemail a few days later to state that all of their products are genuine (even though subsequent email communications I had with La Roche Posay confirmed that they are not an authorized dealer) and that the manufacturers occasionally change product packaging so my order does not qualify for a prepaid return envelope. Their voicemail, however, did not address the fact that the QR codes were removed from the package. I have disputed the charge with American Express.

The below is being posted as a response to the comment left by Jennifer R of The Beauty Place:
1) The Beauty Place never addressed why the QR codes were removed from the labels.
2) My request was for a refund and a pre-paid label return shipping. While they did send me a return authorization (immediately after I emailed them to say I was going to dispute the charge with American Express), they never sent me a pre-paid label to return the product.
- Not sure how ignoring to address the two issues above is "...attempting to assist you"
- Why isn't information available on their Bizrate page on the 'return process"?
jenniferr47
Jennifer R. – The Beauty Place Rep
Hi Alvin,
We sincerely apologize for the inconvenience caused. Our products are authentic and genuine - we firmly stand by that statement and have a loyal consumer base that are satisfied with their products and orders. According to the order details, customer service approved for a return to be processed for a refund. We are sorry to hear that you opted to already submit a dispute via your credit card company as we were attempting to assist you. The reviews placed on SiteJabber do not reflect the experience our customers accurately and encourage customers to research our company fully: http://www.bizrate.com/ratings_guide/merchant_detail__mid--198339.html?rf=sur OR
http://www.google.com/shopping/seller?q=thebeautyplace.com&hl=en-US
Once again, we apologize that your experience was less than satisfactory.
Thank you,
TheBeautyPlace.com

Alvin Has Earned 15 Votes

Alvin A.'s review of The Beauty Place earned 15 Very Helpful votes

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