Member since November 2015
- Reviews 1
- First to Review 0
- Very Helpful 15
- Funny 0
- Fraud Buster 0
- Great Find 0
- Well Said 0
- Thank Yous 0
- Fans 0
- Profile Views 194
I ordered a bottle of LA ROCHE POSAY ANTHELIOS 60. First, it was delivered via FedEx in a brown box but the product was wrapped in a UPS bubble envelope. Second, the label was placed on the wrong side of the bottle. Third, the QR codes were sliced off of the front and back labels. I sent an email with photographs to The Beauty Place to request that they send me a prepaid return label and with specific instructions to keep all communications written. They left me a voicemail a few days later to state that all of their products are genuine (even though subsequent email communications I had with La Roche Posay confirmed that they are not an authorized dealer) and that the manufacturers occasionally change product packaging so my order does not qualify for a prepaid return envelope. Their voicemail, however, did not address the fact that the QR codes were removed from the package. I have disputed the charge with American Express.
The below is being posted as a response to the comment left by Jennifer R of The Beauty Place:
1) The Beauty Place never addressed why the QR codes were removed from the labels.
2) My request was for a refund and a pre-paid label return shipping. While they did send me a return authorization (immediately after I emailed them to say I was going to dispute the charge with American Express), they never sent me a pre-paid label to return the product.
- Not sure how ignoring to address the two issues above is "...attempting to assist you"
- Why isn't information available on their Bizrate page on the 'return process"?
Alvin Has Earned 15 Votes
Alvin A.'s review
of TheBeautyPlace earned 15 Very Helpful votes
Alvin hasn’t received any thanks yous.
Alvin doesn’t have any fans yet.
Alvin isn’t following anybody yet.
Similar Reviewers on Sitejabber
The absolute worst. I placed an order and the next thing I know I get an e-mail canceling my...
I purchased from this company and never received it. No response from the company either as far...