WARNING Please dont buy from these people. I was sent a faulty diffuser. They asked me for videos and photos of the broken diffuser. Over 14 emails back and forth they said I didnt show clearly there was water in it ( of course I put water in it) in total frustration I sent a photo of it in the bin. As it was broken I didnt want it just sitting as an ornament. They then wrote back and said as its in the bin the warranty is void. I posted a review of how disappointed I was online and they deleted it. Be Warned. This company does not back their products!
Hi Althea,
We've made it a lot easier recently to send out replacements. Sorry to hear about the trouble. We request videos/photos so you do not need to wait for your broken diffuser to be returned before we send out a new one. It should've never taken 14 emails though - I'd be happy to look into this case personally for you.