Altan E.

I have never in my life experienced such poor customer service and received such little help from a company providing a product. I ordered flowers to be delivered, 50 pink roses for Friday June 8 for my girlfriend's birthday. Friday morning I am home and they are not delivered whatsoever. I attempt to contact them throughout the weekend through their "customer service" department to no avail, although it clearly states their times of operation when you call. Monday morning rolls around (3 days later) and they try to deliver the flowers and leave a note this time. I finally reach their customer service manager now to attempt to get my money back for her to tell me sorry they tried to deliver them and there is absolutely nothing they can do. NO REFUND, NO RESENDING OF FLOWERS, OR EVEN CREDIT FOR NEW FLOWERS? I have never felt so cheated. Who takes a customer's money like that? From someone who is trying to make their loved one feel special on their day? That is the business they specialize in but did nothing for their customer but make it sound like it was my fault. It is outrageous and completely unprofessional. I sincerely hope they enjoy the $71 and maybe reinvest it into their lowly company to emeliorate it starting with the nonexistential customer service. I am a frequent purchaser of flowers and floral arrangements for my family members and loved ones at all times of the year. Unfortunately there are many affordable alternatives who would never make a customer feel the way they made me feel today and who would be light years more business professional with some etiquette and courtesty. Others include (1800flowers.com, fromyouflowers.com, eflowers.com, bouqs.com, ftd.com, proflowers.com). I hope nobody has a company take money from them like they did to me, STAY AWAY FROM ROSE GLOBAL!