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They give you a "trial" then they don't acknowledge your cancellation. So they just keep charging. I've been trying to cancel since December with no success. They don't answer phones and they make it impossible for you to contact them. STAY AWAY unless you like their service.
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Hi there, we apologize for any confusion surrounding your subscription with us and we'd be happy to clarify your experience. To confirm, when canceling your subscription with us, you will immediately receive a confirmation email of the cancellation to your primary email address on file. If you did not receive this confirmation email from us -- then the subscription cancellation was not completed successfully. We go over this in detail in our cancellation guide, found here: https://support.scribd.com/hc/en-us/articles/210134046-How-to-cancel-your-premium-membership
With that being said, we'd be happy to help with a cancellation and refund for you. While we don't offer phone support, our support team is more than happy to get this resolved for you quickly and efficiently via email. Please reach out to us at help@scribd.com if you haven't already and update your review with your ticket # so we can assist - thanks!