"As a long time client of BangGood, I had no problems for a long time, and then a faulty product was shipped to me, and I had to contact the Clients Services department, which was very careful in verification of my claim and statements, and then very helpful as to my option, and with follow-up on the positive action BangGood has taken the service person had informed me of a re shipment of a replacement item which I now am hoping to get and enjoy."