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Almer B.

Contributor Level

Total Points
164

2 Reviews by Almer

  • Rentalcars.com

7/6/18

Réf *******

I have booked a car and payed online with Rentalcars at Rome fiumicino airport with Goldcar renting company for 139 euros. Arrived at the airport the person at the counter told us that he is not accepting our Visa international credit card for insurance deductible because he says it is a debit card. Actually it is a standard Credit card that most people use. Then I proposed to use a mastercard gold which he also refused. Actually they would accept my credit card only if I take a full insurance and therefore I have to pay 190 euros more. This is simply stealing money from customer by forcing them to pay much more than the price given by rentalcars. I have refused this blackmail and rented a car from another company (by the way they have accepted my credit car without any problems). However having booked with rentalcars probably in collusion with Goldcar, I will have to pay 3 days of car renting although I didn't rent any car with them. Therefore I will not get refund. Their behaviour is such a shame... Don't trust positive reviews on car renting companyies on rentalcars.com. It was my mistake.

  • Agoda

11/11/17

Having booked through Agoda so many times, I never had to cancel my booking. Sick and not being able to travel to the hotel I have booked on the island of Koh Samet, I inform Agoda to cancel. On the phone, a man asked me a Medical Certificate in order to get refund. Therefore I go to see a doctor who gives me the certificate that I send by email to Agoda. The response of Agoda is quite surprising, they tell me that on the phone I have said that I was in Hong Kong (which is totally untrue) while the certificate has been established in Bangkok. Basically they suggest that I lied in order to get refund, by inventing thinks I have said on the phone in order to justify the non-refund. In summary for me Agoda i's over.

Almer Has Earned 4 Votes

Almer B.'s review of Agoda earned 4 Very Helpful votes

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