Having booked through Agoda so many times, I never had to cancel my booking. Sick and not being able to travel to the hotel I have booked on the island of Koh Samet, I inform Agoda to cancel. On the phone, a man asked me a Medical Certificate in order to get refund. Therefore I go to see a doctor who gives me the certificate that I send by email to Agoda. The response of Agoda is quite surprising, they tell me that on the phone I have said that I was in Hong Kong (which is totally untrue) while the certificate has been established in Bangkok. Basically they suggest that I lied in order to get refund, by inventing thinks I have said on the phone in order to justify the non-refund. In summary for me Agoda i's over.