Al M.

I bought items from Ali Express site (AE) with a total value of USD 622.5. When the seller failed to deliver the items and refused to refund me, I opened a dispute. AE resolved the issue by judging to my favour. This is good news and better news is that the seller (all of a sudden) agreed to the proposal of AE (FYI, this AE website never refunds you but with the acceptance of the seller). The bad news, however, is that the seller never refunded me the USD 622.5 or any single dollar. For 7 months, I kept contacting AE and every time I requested an escallation, they took the complaint as if it is the first time. I kept contacting them from Decemeber 2017 until June 2018, during which I raised 12-time escallations, but with no response from the side of AE. The last (12th-) escalation request was in June 07,2018), case ID: **************. I then gave up, which I believe what AE aimed to. Every time I contacted them, they provided no clear explaination of why the refund was initially processed but never completed. I had a feeling that the staffs with whom I was chatting were aware of the trick, but never tell. Every time i raised the issue, they promised to escalade it, but never resolved it (and never explaied why not). When I discovered that AE is biased with the seller (and believed that there are hidden cheap agreements with his bad sellers), I remebered the story we used to narrate to our kids, whose title is the same to the one i gave to this review title. Please dear friends be advised that the system that runs the business of AE is corrupted and purchasing an expensive item from it will be risky depending on the honesty of the seller. Instead of striving to search for a hopefully good seller in the already corrupted AE system, I chose to go to other honest online traders (and they are a lot nowadys). But because of my money that i lost, I decided to write my unfortunate story to discourage websites like AE from their manipulations.