Al M.

I've attempted to contact their customer service team multiple times and have not been successful. I was quoted a certain amount for my textbooks through the buyback program and agreed to the amount, so I sent them in. I took pictures of the books before sending them in to have proof of the pristine condition they were in. These books weren't used because the lecture class was dropped after purchasing books. After several weeks, I received a check for 93 CENTS! Not even a dollar for TWO textbooks that were sent in. I know the condition I sent these books in. I have photo proof of them, so they can't tell me they weren't in an acceptable condition. THEY WERE IN PRISTINE CONDITION. Unfortunately, I never heard from them after the first email with the quoted amount. They never emailed me beforehand to inquire about the condition of my books or change the quoted amount. Their email with the quoted amount clearly states, "you will receive an email notification of any adjustments to your buyback". I NEVER HEARD FROM THEM! THEY HAVE BEEN PURPOSELY IGNORING MY EMAILS! This is very disappointing because they collect product from consumers to resell for profit. Read the other complaints on here. Majority of the customers have never received the quoted amount and/or have had their books STOLEN by the company and they are clearly reselling them. THIS COMPANY IS A FRAUD. BEWARE OF THEIR SCAMMY BEHAVIOR. I lost my money and product, so please don't let it happen to you as well. There are many other companies that are trustworthy and will fulfill their quoted amount. STAY AWAY FROM THEM!