I have been ordering for over 6 months&always pay on time... I had n issue with where my billing address was&i politely tried to rectify the situation... I was told by customer service i could send products to my work address... Which turned out to be WRONG INFO... The security department&its representatives are HORRIBLE... The customer service does not even seem to be properly train in policies... You could train a mute monkey to do a better job... I called my institution&changed my address... I made another the phone call to the so CALLED SECURITY DEPARTMENT&WAS MET WITH MORE IGNORANT&BELLIGERENT BEHAVIOR... I am CANCELING MY ACCOUNT&SHIPPING MY ITEMS BACK... Don't need a company who does not appreciate my business,,, THEIR LOSS!... Also by the looks of these reviews other folks are fed up to with HSN...