Allyssa L.

I was told that I would be sent a box to send my items back and I was never sent a box and because I wasn't sent a box, they put me into collections. When I called after I got the letter, I was told that I didn't need to worry about it, they were sending out a box today and that it would not be in collections anymore and that they would cancel the collection. THEY LIED! Now I have this equipment that I have and have been trying to send back but they obviously do not want it back and I have been placed in collections for $120 that I should not owe because charter communications will not send someone out to get it nor send me a box! Horrible and will never recommend charter to anyone and will be calling and complaining! AGAIN!