Ally M.

I have been a customer for years, but that's my own fault for not taking action before this point. They continuously add charges to my bill and almost every time I call the customer service department, they are rude and provide incorrect information. I just called to ask about 2 charges on my account that added up to be around $85. The customer service representative put me on hold for about 10 minutes (which is totally fine, she could have been new) and then told me that I called to cancel my wireless line last month. When I advised that this was not true, she told me that she was reading the notes and that I called to cancel my phone, but then I decided to reactivate it... What? Again, I told her that this never happened. Anyways, she puts me on another hold and comes back with "Those charges are from late fees." One, I never paid my bill late. Two, the late fees are $9.25. Anyways, this type of stuff happens about every other month. I would STRONGLY advise using another company. I have an iPhone 5 and Internet and I can be charged anywhere from $100-$275 depending on what bogus charges they decide to add to my account.