Ally J.

Bottom line is that this business is known for ripping people off.

People join, they realise, they leave, and then a new batch joins to be ripped off for a bit.
How? They charge your credit card with fees for extra services, they make "mistakes" with billing, they double invoice you, they change their pricing (eg all $10 plans were recently bumped automatically to $59 plans - 500% increase.). They also change their billing terms and increase their call fees in the background.

The way this works for them is that they auto-charge your card. They then bank on very few people being bothered to go to small claims, or the telecommunications ombudsman - and so they can absorb these actions as they go.

Steven, the responder to these reviews, seems reasonable - but try to get in touch with him once you are a customer. He will actively refuse to respond to support requests, emails or phone calls put through from his own reception.

If you are unlucky enough to join, you will know that as soon as you are a customer, you will never be able to contact an account manager again. They do this to try and avoid refunding billing mistakes. Poor Erin, Kymberly and other receptionists get embarrassed making excuses as to why their employer will not respond to support requests, tickets, phone calls or emails.

If it isn't obvious to everyone, a number of these reviews have been manufactured by Office Earth as marketing.

The site lures you in, but stay strong, this is a classic honeytrap business. Buyer beware with Office Earth - there are actual professional alternatives that are much cheaper. And honest.