Ally J.

I wanted to use the Knot's honeymoon funding service for our guests which required my ID to allow people to add money to the fund. After over a week of submitting with no emails about completion I decided to check the direct site myself only to find that the ID checking had failed. Why? Because they said my name did not match my ID.? I had given them no other names and it definitely is my name on my ID so I sent an email to customer support to fix this issue. 2 days later and she asks me to send it again so I do. 5 days go by and still no word so I send another email asking what is going on. Been a week now and still absolutely nothing back. I check the site again and low and behold a new error has updated saying they don't support my ID type? I used a California drivers license. How could you not be able to accept a drivers license. I would at least hope for an explanation or email of some kind but I have nothing. They've wasted my time and I'll have to start all over looking for another company to do this for me. Absolutely deplorable. Are they just ignoring me or do they only have one customer support person for all of The Knot?