Allison S.

I placed my order on 19 January. I was told that I would receive it within 2 to 3 weeks. After calling customer service to see if it could be expedited, the customer service told me that they would expedite it and ship it within the week. Another two weeks later, I received the wrong pair of glasses. When I called customer service to tell them that, they said we will only ship you out you were actual pair if you ship back the wrong pair you got. This was very disappointing for me to hear, they were practically calling me a thief and only guaranteeing service if I returned the wrong product that they shipped out. After shipping out the wrong product and providing them with the return tracking number, it took another one week for them to actually mail out my glasses and it was FedEx ground. Nothing was expedited, after millions of tries to contact a supervisor nobody contacted me. I am extremely disappointed and I will never be using Ezcontacts again