Allison R.

I cannot believe that such poor customer service exists in this day and age. I can't believe they are still a functioning business.

I personally have spent a lot of money on and through Groupon to eat locally, get products, and literally go abroad with them. I have been a loyal customer to them for many, many years and have spent thousands of dollars. I will NEVER use Groupon again.

I recently purchased a Groupon for 2 nights at a hotel that quotes $45/night. I chose two nights and was charged $97.00 + even though as I was booking my nights it quoted me $48 plus change a night. I thought it was a little low after the "fees" they rack up but being a loyal customer I had faith in them.

When we arrived to the hotel we were told their nightly rates were $80.00 a night by Chris. Then we were told we had the room for only one night. When we went back to the confirmation that originally said $48/night it was replaced by one night only for $97.00 plus change. We paid more than the hotel was charging through a "discount coupon service".

When we confronted the hotel and Groupon we were told there was nothing they could do because it was what it was. We asked them why we should use their service and they had no reason to. We smelled fraudulent behavior.

After all the workers played "hot potato" with the phone and we talked to 3+ people, the "manager" that we talked to, Amanda # 913 645, told us there was nothing they could do for us, we clearly just didn't understand.

This is not the first time there was a glitch in the system. I signed up for a service that was $100+ and when I went to book an appointment, the service said they hadn't signed up for/nor been on Groupon. She was sweet enough to accept that technology has glitches and she would respect some of the Groupon, however, the Coast River Inn at Seaside, OR didn't have any empathy.

Will never be giving my business to Coast River Inn nor Groupon again. Which is a true loss as I was a loyal customer that would take multiple trips a year through Groupon and Coast River Inn at Seaside.

Extremely dissatisfied with a service I thought I could trust.