Allison B.

I ordered a small children's rocking chair. What was delivered was a very large table. The item was supposed to be delivered on Tuesday (of, we'll call it week 1) The item was delivered on Tue/Week 1 but as I mentioned, it was the wrong item. I needed the correct item as a bday gift on Saturday/Week 1. Tue night/Week 1 I emailed about the problem. Wed/Week 1 they asked for photographic proof. Wed/Week 1 I provided the proof. Thur/Week 1 I sent a follow up email. Thur/Week 1 they told me these things take time. Friday night/Week 1 they asked for an item number on the item I received. Sat/Week 1 I show up to bday party with no gift. Tue/Week 2 I ask for an update. Tue/Week 2 they tell me to mail back the table I received and once they receive it, then they will issue me a refund for the children's rocking chair. I tell them that's unacceptable, I shouldn't still be waiting for an item when it wasn't my fault I didn't have the item in the first place. I also tell them they can arrange for pickup of the TABLE because I'm not taking it to a shipping facility - it's too big and heavy. After 20 minutes of being putting on hold 3 times they agree to send a truck. Wed/Week 2 the truck picks up the table. It is now Mon/Week 3 and I, again, had to email them for a status update on my rocking chair. They say they received the table back in their warehouse and will let me know within 48 hours the status of my rocking chair. Tomorrow will be 2 weeks since I DIDNT receive my chair and they are telling me it's another 2 days because I'm even to be updated. Not even 2 more days til I receive my item but 2 more days til they give me any details. From now on, if I see their name as the fulfillment agency, I'm going to purchase a different item. I advise you to do the same.