First thing BTU's are a lie and outside unit is not rated for the 4 zones total BTU's. The installation book is WRONG in at least 5 places, the Condescending jerk on phone is no help but he did tell me to ignore the book. The Heat NEVER WORKS more than an hour then unit is covered in Ice because the defrost mode can't be fixed (tried 2 companies to fix it). The remote controls work 50% of time and I need to press button 3 times to turn it on or off. Nothing is their fault, it is always the installation but I have had 2 different companies work on it 4 times in 2 years. It doesn't cool very well and my home has R38 Insulation in walls and roof, way more than most homes.
The only good thing is Price it was very Cheap (made in China) and it is also very Quiet.
I did not submit photos or proof of sale because I wasn't ready, I TRIED to Copy Paste email from them but could not attach to this site. ( and I may need parts), I was actually looking for a Good one to Buy when saw their add and left the review. Maybe I can do that part latter.