Took a dell in the guy did diagnose hardrive was missing from a computer I got, its a good unit but the guy said it was not worth fixing would cost $300 and it would be cheaper to buy another one, I looked and outside of notepads they were all $1200-2000, lazy tech and just a money grab. Already looking to get my own hardrive for $50. Normally they have been great but very poor service logically they appear to rather gouge you for $2000 than fix a 5 yr old computer.