They don't read the entire book when they review it. They left out the major event of my Viet Nam war novel called "TIN CAN," which happened to be a mutiny and they said it does not stand out from the crowd of Viet Nam narratives, if you can believe that! How many narratives contain a mutiny in the U.S. Navy where the crew takes a fully-armed destroyer away from the admirals and delivers it to the Red Chinese in exchange for diplomatic immunity? That's a little bit of a stand-out, I'm sure you would agree.
So I wrote a few ppl at Kirkus asking for a refund or better review and they stood by company policy: no refunds for any reason and NO re-reviews. They do not care how badly written their pre-paid reviews turn out, they do not care about satisfying the customer. I paid $500 for an expedited review and that's the biggest rip-off loss of my life. All I can do is write negative reviews back at them. Don't buy their sad product.