Again, another website with so much pros and contras. People seem to love it or hate it. And again, I have to say people should take more care when they buy stuff in internet, or at least read everything and very important, the terms of condition. Cheap flights companies are normally this way, last time I had problems of double booking with ryanair and it was hard to find the way to get my money back, but it worked. I use this website as an alternative to other ones, I normally check 3 or 4 to see the prices, and here I was able to book my flights cheaper than in other ones a couple of times. But again, check all the options and fees very well.