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1 Review by Allan

BikesDirect

BikesDirect

9/11/18

Purchased a mountain bike from them a couple weeks ago. It's actually the 2nd bike I've purchased from them in the past 5yrs. First time around no issues, so I ordered this most recent bike. First ride, flat tire. Not BD's fault. Pulled tire to replace tube and found rim tape not installed properly. Fixed that, installed tube, went for a ride and didn't get five feet before tube blew. I should've been more thorough the first time around. Turns out there was a bit of machining slag in one of the holes for the spokes. Again not their fault, but two flats so quickly pushed me to deciding to go tubeless, the bike came equipped with tubeless capable rims. I purchased the tires/tape/sealant/valve stems and converted the front wheel. Worked great, no leaks. Next I attempted the rear wheel and it's leaking from the rim joint to the point it won't hold pressure. Multiple emails back and forth and BD's suggestion of bandaid fixes and then wanting to send additional pictures and videos and I'm no closer to a resolution. I've tried their solutions, didn't work. I've already spent too much time and money on a simple problem. I've told them I just want to either have the wheel replaced or just return the bike....it's not worth the frustration, but they just want me to send more pictures and video. Not sure how this will end up, but from my experience I suggest you don't expect a quick resolution from them if there's a problem...expect to be run through the ringer. If I don't get satisfaction soon my next step is to dispute the charge, which hopefully will get their attention. Even that may not do any good, but hopefully I'll get this worked out. .

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