In December 2016 my account, along with many others, was hacked and items were fraudulently bought using it; however, all the money that went from my bank account was reimbursed. In about March 2017 I tried to use my Groupon account again to buy something else and it failed due to unknown reasons with the same failures happening twice on different purchases in October 2017.
I reported these failures to Groupon on each occasion and told them that there was something wrong with my account (probably as a result of security measures they put in place on my account after the hack); but every time they ignored me, said there was nothing wrong with my account and I should just try again later. In October I decided enough was enough and told Groupon that if it failed one more time then that was that and I wanted out.
In March 2018 I tried to make another purchased and it failed due to the same unknown reason again. I wrote to Groupon and said that either I wanted the credit I have on my account (about £25) sent to me directly, or I want goods to its value sent to me; and I want my account deleted. Groupon claim they are unable to do this and I have received this reply to my request:
"As much as I understand your situation I am afraid that in request to your monetary compensation I cannot comply. Groupon can only refund the price of an order and provide a gesture of goodwill in the form of Groupon credit.
I am sorry for the inconvenience, however we do not have the facility to place orders on behalf of our customers, so we will unfortunately be unable to send you the plant." (The 'plant' is the goods I wanted to buy in March.) I do not find this acceptable as there is no guarantee that if I open a new account the same failures wont happen again because the security measures may be linked to my name and not which account I am using, if this happens Ill be back to where I am now.
I am writing this as a warning to those that use Groupon: if anything goes wrong then their customer services are next to useless; and even if they eventually admit liability you won't be able to extract any money you have with them in a useful form.