Alissa H.

I started my application for my special enrollment period in mid February, knowing that I would be kicked off of my parents' plan by April 1st. It took a month and a half before my documents proving that I turned 26 were accepted. I've beeb without health insurance for almost an entire month. Now it says I need to pay my premium by May 1st to avoid cancellation, but I can't do that without my member id number. They say I should receive that in the mail within 10 business days. I don't have that much time and I can't view my member id number online because you have to have your member id number to login. It doesn't really make a whole lot of sense and I will definitely be steering people away from using this awful site to buy health insurance. Very unprofessional and very slow. I gave them plenty of time in advance to approve my documents and they just didn't care one bit. So now I'm the one that's screwed all because of their laziness.