Alison S.

The bed I ordered arrived quickly enough, but has several nicks on the back of the headboard. I was willing to overlook them because they were on the back. The bed was already assembled and when I leaned against the headboard, It started coming apart. Their initial response was for me to disassemble the bed and return it for a refund! There was no way! The bed can be repaired and I wanted a partial refund to pay someone to do it. After a week, I finally got someone to resolve the issue, agreeing to give me a partial refund. BUT I can only use it as a Groupon credit and I also didn't feel that it was enough. I wanted the money refunded to my credit card, not my Groupon account, because I plan on never using them again! Crappy customer service and crappy policies! I deal a lot with another more major online retailer, (a river in S. America) and I know they would have been much more accommodating.