As the site is .Co.uk you think they're based in the UK but no they're in Hong Kong. The wigs are made up to look like the ones in the photos but they don't.
Poor quality wigs that don't match the style in the photo or right colour. They won't give you a return address just offered £10 refund. Legally you can claim the money back through your credit/debit card through misrepresentation, Sale of Goods Act and Distant selling regulations. Don't let them get away with the scam, go after them to get your money back if not satisfied.