Alison P.

Fast, fair and reliable - I love this company. I have no idea how their prices compare to other sellers, but honestly, I don't really care. Even if they're a little more, I'm willing to pay it for their accurate and speedy service. I bought a new type of dog food for one of my pups, and it made him sick, unfortunately. Chewy refunded me, after my dog had eaten a fourth of it. (I did have to get rid of the rest of it. I don't think there was anything wrong with the product, I think my dog just had a bad reaction to it).

I tried using this company three times, and then finally gave up. Every time I ended-up having to go back to the grocery store myself to get essential items missing from my order, which pretty much defeats the purpose of using Instacart. The shoppers they hire must not ever cook anything, based on the substitutions they try to use. The app is buggy and does not work well. I started just using the delivery service from one of the grocery stores in my area - I've been much, much happier with them than Instacart.