I ordered a 5ft mattress and arranged to have it delivered on a day when I could be in all day. Two guys arrived asking if I wanted the mattress upstairs. To my surprise they then informed me that their company charge £10 to take it upstairs. I signed for the bed and was asked to write my name in English! They then left the mattress sticking out of the front door. I wish that I had gone to Dreams, as they also dispose of the old mattress for free.