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Alison B.

  • 1 Review
  • 11 Helpful Votes
  • 0 Thank Yous

Experience: Home & Garden

Member since January 2020

  • Review

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  • First Reviews

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Review Distribution

1 Review by Alison

1/22/20
2 weeks ago I called to see if you had handicapped carts to use, the woman who answered told me you had one and it was fully charged. I got there 10 minutes later and my husband helped me to the cart as I cannot walk due to broken hips. I sat on the cart and tried to move, but it was completely dead, unplugged and just sitting by the door. The cashiers saw me struggling with the cart but as soon as I made eye contact, the cashiers looked away, they couldn't be bothered helping me. I saw a wheel chair and was happy to use it but the foot pedal was broken, rendering it useless. I was so humiliated, being stared at by employees and customers, yet not one employee asked if I needed help. I had planned on a nice day of shopping but the useless equipment made it impossible. Maybe your employees should take sensitivity classes? They were so rude to me, I couldn't get around to shop so I had to leave empty handed and humiliated. I guess Ann and Hope could care less about handicapped shoppers, but my money is green just like the others is. I was so upset about the way I was ignored by employees, I had to leave the store as I couldn't shop with a non charged cart or broken wheel chair. I went home and at 57 years old, actually cried because of that lousy experience. Do you treat all handicapped people that way? Or was it just me? I felt like a stray dog being shooed away. I cannot believe how I was IGNORED by the employees, it made me feel less than, like I didn't matter. I'm still very upset about it. This is the second time I've posted this letter, it keeps getting erased, is that how you deal with customers? By ignoring them?
ashleyp302
Ashley P. – Curtain & Bath Outlet Rep
Hello Alison,

I am deeply sorry for what transpired. You said that you left us a comment before, but this is the first time I am seeing this. I reached out to our company HR and Regional Manager to address this with the employees at the stores. We want to accommodate everyone and we value not just our customers, but people in general. We will make sure that employees learn from this so it never happens again. I hope you will give us another chance in the future. If you have any further concerns please let me know.

Best Regards,

Ann & Hope Curtain & Bath Outlet

Alison Has Earned 11 Votes

Alison B.'s review of Curtain & Bath Outlet earned 11 Very Helpful votes

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