This issue was resolved this morning, so I updated my review to reflect update. I don't want to delete it altogether, as this may happen again in the future and people should be aware of that as it was very time/ effort consuming. So, I have calculated an average for my rating. A month ago I would've given this site 5 stars since I had been a very satisfied member for a year. Unfortunately, I believe there was some kind of error that blocked my account. I have tried to reach out to customer service 3 times over the course of 2 weeks and nothing. And as I am reviewing all recent reviews, it seems that this is becoming a widespread issue. If you're thinking of signing up. BEWARE!
Hi Alisha, We apologize for your frustration and are happy to investigate this further and attempt to resolve it. Please provide us with the Support Request #s from when you reached out to our team so we can escalate the issue and have someone follow up as soon as possible.