I created my wedding invitations using one of the premade templates. Whey arrived, the matte paper and type of template made it impossible to read some of the text so I wanted to return and possibly exchange. They gave me an immediate refund in full and didn't bother me to send back the copies that would not work, which I thought was considerate. I decided to try another template using semi gloss and they look amazing! I'm so exited to send them out. Both times I ordered, the order arrived several days before the site said it would. This is a great site and I can't wait to use their services in the future.