Alisa P.

I really wanted to like GrubHub, but two orders in a row have been missing food. After the first incorrect order, they refunded the missing drinks but did not offer me a discount on the missing side items from the entrees. If you pay for an entree with two side items, then you should not have to pay full price for it when both side items are missing (and this happened with two separate entrees -- we were missing six items from our order, in total). After the second order mistake, they offered me a coupon. No thanks. It's completely dishonest to make people pay full price for entrees when they don't get the full entree and accompanying sides. There is no accountability on the part of GrubHub.