Alisa G.

I went to Annapolis mall journeys kids yesterday. For one I went in and asked a question and the woman said "what are you talking about" so rudely it was insane. Secondly I got across my question and finally purchased my shoes that I didn't need to try on because I knew my size. I check the shoes in my car after I left and one was clearly dirty and brown and used and one was brand new. I watched her check the shoes before I purchased them I just didn't think to look until I noticed the whole experience was off. I go back in I had my receipt emailed. Never received it even tho she read it to me as she was typing. They then go you paid credit it won't go back on right away. I pay debt with every single thing in my life so I'm unsure how that's true. On top of that. I paid an extra $20 for the same pair of shoes I've boughten multiple times. The price increase wasn't really the problem. It was the fact that she was SO rude, and checked the shoes before ringing them out for me when they were clearly dirty. Even when I went back in she said "so what's wrong with it". I've worked in retail for 9 years and would never just make this up. I even have a picture. One shoe was literally dirty, brown, and worn of some sort and the other was crispy white. She could have said I'm so sorry I'll switch them out instead she tried to make me feel like I was stupid and one wasn't. I have always come to only this store for my vans but absolutely never again. I buy a new pair every few months because I like them to look new but honestly I would rather wait for the delivery and pay for shipping then go back.