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Ali S.

  • 1 Review
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Experience: Health

Member since August 2020

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1 Review by Ali

• Updated review

While I would hate to add to her workload after asking specifically for Ronda and talking to her, she gave me multiple possible resolutions to the issue and helped me out.

I personally won't hold the shipping delays against them since this is happening during COVID-19 (original order was at the height of the pandemic).

Order shows up 3.5 months after the payment, after they agreed to a refund by the 3rd month
• Previous review

Great place to order from if you want to get your order in 3.5 months, even when they agree to cancel the order and promise a refund by the 3rd month of waiting.

I ordered a bar and 6 total plates (pair of 45s, 25s and 10s). It took them 1.5 months to ship the bar. 3 months later I call them (after many, many tickets and requests for a refund), asked for a refund, they said they will go ahead, cancel it and refund me.

Knowing that it's cancelled I go ahead and grab weights from somewhere else. After I have already bought the weights from somewhere else, I end up getting the plates from EliteFTS that I ordered over 3.5 months ago. I gave them a call and they claim they never received the refund request and if I want to return them I'm supposed to pay for shipping of 160lbs worth of plates.

They also lie in their tickets, I got a copy-pasted response from 2 weeks ago that claimed my order will ship in 2 weeks. They then also deleted one of the tickets where I said I'd file a FTC complaint.

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