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While I would hate to add to her workload after asking specifically for Ronda and talking to her, she gave me multiple possible resolutions to the issue and helped me out.
I personally won't hold the shipping delays against them since this is happening during COVID-19 (original order was at the height of the pandemic).
Great place to order from if you want to get your order in 3.5 months, even when they agree to cancel the order and promise a refund by the 3rd month of waiting.
I ordered a bar and 6 total plates (pair of 45s, 25s and 10s). It took them 1.5 months to ship the bar. 3 months later I call them (after many, many tickets and requests for a refund), asked for a refund, they said they will go ahead, cancel it and refund me.
Knowing that it's cancelled I go ahead and grab weights from somewhere else. After I have already bought the weights from somewhere else, I end up getting the plates from EliteFTS that I ordered over 3.5 months ago. I gave them a call and they claim they never received the refund request and if I want to return them I'm supposed to pay for shipping of 160lbs worth of plates.
They also lie in their tickets, I got a copy-pasted response from 2 weeks ago that claimed my order will ship in 2 weeks. They then also deleted one of the tickets where I said I'd file a FTC complaint.
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