Ali S.

I have placed close to 10 orders from this company and each time I have had excellent customer service. The shipping arrives promptly and they respond quickly to cancellations and other needs. Returns are easy but it does take almost the full 2 weeks before my money is refunded. I will continue ordering from Frederick's!

I ordered clothes from Romwe and then worried that they would be too small after reading reviews so I canceled my order. I received a response in less than 24 hours and I received a refund two days later. The customer service was very polite and cancelled my order without any further questions. Very pleased with the professional service at Romwe