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alinam79

Alina M.

Contributor Level

Total Points
80

1 Review by Alina

9/10/21

Awful customer service!
I ordered £200 worth of products.
When the parcel arrived it was clear it hadn't been sealed properly, due to this the bag worth £70 I had ordered was missing. On top of that the £80 trainers were sent in the wrong size.
I eventually got a refund for the bag after filling in a form.
When I sent the trainers and a pair of jeans I'd ordered back I received an email stating they won't refund due to receiving an ASOS dress and Primark trainers back.
Regardless of my concern they refuse to refund me and listen to what has clearly been a break of trust in their warehouse staff.
I wonder how many other customers have experienced the same issue!

Tip for consumers:
Packaging isn’t sealed properly
Missing items
When returned what did arrive they claimed I’d sent the wrong things and wouldn’t refund my actual items returned

Service
Value
Shipping
Returns
Quality

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