You can call me old-fashioned, but I believe a business should deliver when they promise something. These guys not only do not; they do not respond when you follow up. Complete silent treatment. BAD!
Tip for consumers: Do not trust their after-sales-service; they did not respond to me after they were done.
Dear Customer,
This is supervisor from MiniInTheBox.
We're sorry for the trouble. We're confused, because,:
1) This order is from 2016-10-21 over 2 years ago
2) There is not ticket history, so we never received any request from you.
While we can only offer assistance within 12 months, we're still interested to know what has happened with this old order. Although it's out of warranty, we'll try to see if there is anything we can do to meet your satisfaction.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19230973
Thank you very much.
Alij Has Earned 3 Votes
Alij U.'s review of MiniInTheBox earned 3 Very Helpful votes
Dear Customer,
This is supervisor from MiniInTheBox.
We're sorry for the trouble. We're confused, because,:
1) This order is from 2016-10-21 over 2 years ago
2) There is not ticket history, so we never received any request from you.
While we can only offer assistance within 12 months, we're still interested to know what has happened with this old order. Although it's out of warranty, we'll try to see if there is anything we can do to meet your satisfaction.
I would like to help and I have raised this ticket for you, please will you follow up? https://www.miniinthebox.com/index.php?main_page=ticket_after_detail&id=19230973
Thank you very much.