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Ali I.

Contributor Level

Total Points
83

1 Review by Ali

  • Bravofly

6/27/18

Bought Sydney to Adelaide return tickets and haven't received a confirmation email. Have called them twice. Once the agent said we have confirmed one side of the trip and are waiting for the other leg of the trip to be confirmed before we issue confirmation. Promised will communicate in 2 hours. Nothing.

I Called back after another 12 hours. The other agent had no clue, said another team will work on the booking, it's not a building work, it takes minutes on other websites to issue a confirmation. As I insisted on a proper response she kept me on hold till I had to disconnect after 36 minutes.

Help line is in India. We cannot book accommodation as our booking confirmation hasn't come through. And going by previous reviews it seems we're not going to get a confirmation any time soon. My money is stuck as they haven't charged it yet, and I can't book any more tickets now.

I've called my bank and issued a fraud alert, and am in the process of contacting local news agencies and travel magazines. If my experience doesn't go correct I will dedicate my after work life to expose this company. If you are experiencing issues you can contact the following: 1. Your bank 2. Send an email to Skyscanner, or the original booking site. 3. Contact the following consumer reporting magazine (K-Tipp) and TV show (Kassensturz). 4. Contact your country's federal agencies for fraud prevention and any local news channels 5. Start an online petition and spread the word.

Ali Has Earned 3 Votes

Ali I.'s review of Bravofly earned 3 Very Helpful votes

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