ali d.

My experience with IPhone in a few days (April 28th to May 2nd) 2017 and the amount of difficulties and errors.

1. Updation my IOS software was impossible for an error message.
2. After plugging my phone to my pc, I could not open anymore, requesting me to update my phone, all while the update was not working.
(This state remained for few hours)
3. After talking to support, it opened, only to give me an activation lock screen, requesting me to put my first ever Apple ID password used.
(Unfortunately based on password requirement (upper case lower case, number etc, I couldn't remember my password.)
4. Chat support can't solve this issue (which makes in my personal opinion at least little sense). Anyways, so I had to wait for 2 days until apple support calls me. That was due May 2nd 2017 at 10.45am.
They call as promised at 10:50am, I answered and after 30 sec the line cut off on his own. No other attempt was made. Its 12:01 pm as I write this review.
5. From 10:50 am till 12:01pm I am trying to contact support, by chat and call. Error messages kept coming.
When attempting a call, it gives me a error.
When attempting chat, it keeps loading with nothing coming up.
At the same time, another error kept on coming (403 forbidden) when I press contact support.
6. I go to my email, and see an email from support telling me they have been trying to call me, but receive voice mail.
A. I never ever had voice mail on my phone, and its a service I don't even have on my phone.
B. How come I was contacted the first time successfully with no voice mail. Yet my phone didn't ring since.
7. In any case, lets forget phone attempts, I try contacting support on the emails they sent me, I keep getting automated messages that this email doesn't get checked. Even when the personal assistant Savannah and Chelsea both talk to me on chat, and one of them even sent me a personal message by email, the thing I couldn't do.

Conclusion:
It is quite obvious I am writing this while being emotionally stirred, and even a little angry, 3 days to solve a very simple thing and its the problem that came from something I can't control (the update) and the errors that came with it.

Plus if I may add something, if we users change our passwords because we forgot them, how reasonable is it to be able to unlock my phone with a password I forgot, even though a new one is working!
Please look at this apple.
And even giving authority for people on chat to solve things is much more easy for users without going into the hassle of appointment for a call.

In short, I am a dissatisfied with all this, and its only naturally I am, after I have stayed patient for 3 days.

I am editing this now, its 14:16 pm, and I finally succeeded in applying for a call without an error, I received 6 phone calls, after applying for a call as much, yet after I press 1 to connect to an advisor as they say, the line cuts off.

This is a lot. What more to say..