alicja F.

That is ridiculous how disrespectful these people are.
I reserved a car from Hotwire they blindside people with hiding the company the car is going to be rented, they tell You after you pay it is going be a company where nobody wants to rent a car because they that bad. I decided to give a shot... my pick up time 8pm, I show up on time in the office and found people in line unhappy with the agency waiting for hours to be helpt, one oh the agents were playing on the phone the second one was arguing with clients. Fun!
After two hours of waiting finally was my turn the guy who played on the phone hand me headphones and ask me to talk to the virtual agent I refused since I saw about 15 people wearing those headphones and no one time anybody cleans it up. The agent who was rude to other people asks me if he can help me Ha! Finally! He offered extra insurance my answer no thank You I have my own insurance, he asks if I want to pay for gas in advance I said no thank You, the guy got unhappy,, don't u want to save more money? No thank You... he said please sign the 6 forms on the computer,, ok I start reading before sign in and he got upset again he said,, mam You don't need read that just sign it so we don't waste more time I told him I read before sign anything, he said I'm rude woman and I'm wasting his time when he is ready to go home it was 10pm they were closing 11:30 pm I already was there waiting more than 2 hours, decided say nothing signed the form without reading than they turned off the light it got dark in the office and the agent hand me the contract and ask me to sign the one also, I told him I don't see anything you turned off the light, they start making very rude comments about me taking their time, etc but they turned the light back and let me sign the documents then my agent throw the keys on the desk and he said that's your keys, which car is mine? I asked and his answer was going outside and look for it press the key any car will light up is yours, they lock the door behind us and left the office before we found the car. Car was soaking wet and dirty, after driving it home I realized the car is a danger to drive if You go faster than 40 miles /h it will shake horribly, on the morning I saw the car have some damages on the back also are very very dirty outside and inside, that is so bad! Never ever recommend this company nor hotwire who is so slow to help or resolve the problem, if You think You will save money on this deal You wrong, You waste money time stress gas and more...