Alicia W.

I had this service for awhile and had a generally good experience. I loved the clothes, bought some dresses, and while it was expensive, the variety of stuff and quick shipping made it generally worth it for me. About 18 months ago, I got a new card from my bank when I got married and combined accounts with my husband, changed my name, etc. I decided not to renew my payment information with GB to save some money (I'd just had a wedding and was about to start a career change involving going back to school, so I just didn't have the expendable income). I got a new job recently and was excited to renew my account with GB, so I logged in today and entered my new card info to get it rolling again. I started adding things to my closet, even went to their store to scope out deals on items that had been previously rented. I was about to check out from the store with a few bargains, and my card got declined. Huh? I checked my bank account and GB HAD CHARGED MY CARD OVER $1400. I don't even have that much! So my card is now overdrawn over $900. I immediately called customer service and she explained that because I never technically canceled, the monthly fee kept accruing and it just went ahead and charged me for the past 20 months even though I was not using the service during that time. She said she would put in a ticket for a refund, but it takes up to 48 hours. So until they can process whatever it is they need to process, I am beyond broke. My best friend's bachelorette party is tomorrow and I can't even go now. And this never would have happened to me if I hadn't RETURNED TO THEIR SERVICE. I am so disappointed. How can a company operate like this? They have nothing in place to stop your card being charged when you're no longer using their service? That's just irresponsible. I was not offered any kind of good faith deal to stay a customer even after this SERIOUS inconvenience. I also got no confirmation email that my service was renewed, my account was being reviewed by customer service, I would be getting a new box, nothing. I was so looking forward to getting new cute stuff to wear too. Bummed out, mad, and will have to cancel a service I actually LIKED until this whole fiasco.