Alicia R.

I ordered from them two weeks ago and paid for 4-7 days priority shipping. I never received an email containing a tracking number. To top things off, I went on the website to try and track the order, and "Doris" sends me a message back on the chat that they are experiencing high demand and they would send it out when possible. My issue is, I needed the product for a trip I am taking in a few days. I asked for a refund, and that is when things went from bad to worse. I was informed that all sales were final and that there was nothing they could do to give me a refund even though nothing had been shipped out yet. My issue is I was never made aware of the fact the all sales were final before purchasing and I feel like I have been SCAMMED! I am so angry and I do not even want their products anymore! I would just like my money back! Below is the email they sent me after purchasing. How is it that they can take my money but not tell me any thing regarding refunds or exchanges or anything at all? I am furious!

*** EDIT:****
It is now OCTOBER 1st, 2018! I contacted the company AGAIN and was told they are still waiting on shipment. I was told that nearly A MONTH AGO as well! I filed my complaint with BBB and now I will leave reviews all over the Internet to hopefully stop someone else of making the same mistake I did for EVER giving them my money! STAY AWAY! YOU HAVE BEEN WARNED! THIS COMPANY IS A SCAM!