Alicia P.

Level 1 Contributor

Alicia's Profile

Reviews 4
First Reviews
0
Votes 10
Thank Yous 0
Fans 0
Profile Views

816

Contributor Level

Total Points

330

Freelancer

Freelancing

“Random charges”

6/25/17

I signed up for freelancer a month ago and haven't gotten anything out of it. That's not the problem. Two days ago I got charged 30 dollars for some random $#*! upgrade I wasn't even aware of. They didn't send any type of notice before taking the money out of my account. I've emailed the support team twice and they still haven't replied about my refund.

Comments (0)
239K Views

Helpful (6)

Thank you

6pm

General Apparel

“Customer Service”

6/1/18

Their customer service is terrible. I emailed them days ago and still haven't gotten a response about my order. They have my money and now they're not responding. And my order has been processing for like 3 days and I'd like to know why.

Thank you
Comments (0)
96K Views

Helpful (2)

Thank you

Justin F. – 6pm Rep Over a year old

Hi Alicia - we're very sorry for your experience and for a quicker resolution, we ask for you to please call our Customer Loyalty team at 1.888.676.2660, 6AM - 8PM PST. We hope we were able to get this issue resolved for you. Thank you.

Crowdtap

Survey

“Terrible Customer Service”

11/5/18

I've been using this site for months now. Now all of a sudden my account has been deactivated because some how they think i live in India when i live in the US. I've tried to get this situated but their customer service is terrible and they don't even respond or try to help. I made a second account and the same thing happen.

Thank you
Comments (0)
82.7K Views

Helpful (1)

Thank you

Patricia N. – Crowdtap Rep Over a year old

Hello, Alicia. Although we wish it weren't the case, there are instances when profiles are banned and we take great care before taking that step. We abide by the regulations of our Terms of Service, specifically in this case, sections 4.7 and 4.8, with the intention of being able to reward and support the Crowdtap community members as a whole. We do offer an appeals process (humans do err), but depending on the specific cause of a profile's banning (i. E., evidence of duplicated accounts, accounts created and/or used outside Crowdtap’s allowed territories), that may affect whether or not you hear back from us.

In this case, Alicia, your account was incorrectly banned and your profile has been reactivated. We apologize for the inconvenience. You should have received an email from our support team already regarding this.